How We Work — What to Expect When You Instruct Urban Tree Management
Urban Tree Management works in a straightforward and transparent way — fixed-fee quotes, no hidden charges, and a named consultant from first contact to report delivery. Here is what to expect when you instruct us.
STAGE 1 — Initial Enquiry — Free
Contact us by phone or email with your site address and a brief description of what you need. We will confirm which service is appropriate and provide a free fixed-fee quote typically within two hours during working hours. The initial conversation is free — if you require a specific professional opinion or written advice at this stage a fee will apply.
STAGE 2 — Fixed-Fee Quote — Free
We provide all quotes in writing on a fixed-fee basis — you know exactly what you will pay before we attend site. No hidden charges, no hourly rates, no surprises. We aim to provide quotes within two hours during working hours. If you need to discuss the scope of works before a quote can be produced we will tell you that upfront
STAGE 3 — Instruction
Instruction by email is sufficient to confirm the commission. On instruction we will confirm the site visit date, any information we need from you in advance — such as a CAD base file for BS5837 surveys — and the expected report delivery date. Payment terms are confirmed with the quote.
STAGE 4 — Site Visit & Report Delivery
All site visits and reports are carried out personally by Carl Riva — you will always deal with the same consultant from enquiry to report delivery. Standard report turnaround is five to seven working days from site visit. Fast-track turnaround is available on request. Reports are delivered by email in PDF format.
STAGE 5 — After the Report
We do not disappear after the report is delivered. If you have questions about the findings or recommendations we are available to discuss them. For monitoring investigations — where a reassessment is recommended in 12 or 24 months — we will contact you in advance of the due date. For planning applications we are available to respond to local planning authority queries arising from the report.
Where We Work
Urban Tree Management operates from two bases — Bolton, and a second base in the Midlands — and most sites across the following areas are within an hour of one of them.
Greater Manchester — Bolton, Wigan, Salford, Manchester, Stockport, Altrincham and Trafford, Tameside, Bury, Rochdale and Oldham.
Lancashire — Preston, Chorley, Blackburn, Leyland, Blackpool and the Fylde, Ormskirk, Skelmersdale and the Ribble Valley.
Cheshire — Chester, Warrington, Northwich, Knutsford, Macclesfield and the surrounding villages, across both Cheshire East and Cheshire West and Chester.
Merseyside — Liverpool, Sefton, Knowsley, St Helens and the Wirral.
North Wales — Wrexham, Flintshire, Denbighshire and Conwy.
Travel within these areas is included in the fixed fee. Instructions further afield are quoted individually, and specialist diagnostic and veteran tree work is undertaken nationally where the instruction warrants it.
Not sure if we cover you?
Send the postcode. If it is outside the standard area we will say so, and where we can we will point you to someone closer. There is no charge for asking.
Ready to Get Started?
Send your site address and a brief description of what you need. That is usually enough for a fixed-fee quote, typically within two hours during working hours.
No site visit needed to quote, no charge for quoting, and no obligation to proceed. If you are not sure which survey applies, describe the situation and we will tell you.
